Exchange and Return Policy

At Timesup.pk, we strive to provide our customers with high-quality watches that meet their expectations. However, we understand that sometimes issues may arise. Our exchange and return policy is designed to ensure that our customers are satisfied with their purchase.

Eligibility for Return or Exchange

To be eligible for a return or exchange, the watch must meet one of the following conditions:

1. Defective or faulty watch: The watch has a manufacturing defect or is faulty, and the issue is reported within 7 days of delivery.
2. Incorrect watch: The watch delivered is not the one ordered.
3. Damaged watch: The watch is damaged during shipping.

Non-Eligibility for Return or Exchange

The following conditions are not eligible for a return or exchange:

1. Change of mind: If the customer changes their mind or decides they no longer want the watch.
2. Minor scratches or cosmetic damage: If the watch has minor scratches or cosmetic damage that does not affect its functionality.
3. Damage caused by customer: If the watch is damaged due to the customer’s negligence or misuse.
4. Watch is not in its original condition: If the watch is not returned in its original condition, with all original packaging materials, manuals, accessories, warranty cards, and booklets (if provided).

Eligibility for “Lot Watches” Return

To be eligible for a return, the used watch must meet one of the following conditions:

1. Significant defects: The watch has significant defects or damage that were not disclosed in the product description.
2. Incorrect watch: The watch delivered is not the one ordered.
3. Non-functional: The watch is non-functional or does not work as described.

Non-Eligibility for Return

The following conditions are not eligible for a return:

1. Minor scratches or cosmetic damage: Used watches may have minor scratches or cosmetic damage, which are considered normal wear and tear.
2. Condition is as described: The watch’s condition is as described in the product listing, and the customer acknowledges that they have read and understood the description.
3. Change of mind: If the customer changes their mind or decides they no longer want the watch.
4. Damage caused by customer: If the watch is damaged due to the customer’s negligence or misuse.

Return and Exchange Procedure

To initiate a return or exchange, please follow these steps:

1. Contact our customer service: Reach out to our customer service team within 7 days of delivery, providing a detailed description of the issue and supporting photos or videos.
2. Our customer service team will provide a Tracking number, which must be included with the returned watch.
3. Return the watch: Ship the watch back to us within 7 days of receiving the Tracking number, using a trackable shipping method.
4. Inspection and verification: Our team will inspect and verify the returned watch to ensure it meets the eligibility criteria.

Refund and Exchange Options

If the returned watch meets the eligibility criteria, we offer the following refund and exchange options:

1. Refund: A refund will be issued, minus the delivery cost.
2. Exchange: An exchange for the same watch or a different watch of equal value will be offered.

Delivery Cost Deduction

Please note that the delivery cost will be deducted from the refund amount. The delivery cost includes the cost of shipping the watch to the customer and the cost of returning the watch to us.

Disclaimer

By purchasing from Timesup.pk , you acknowledge that you have read, understood, and agreed to our exchange and return policy.

Contact Us

If you have any questions or concerns about our exchange and return policy, please don’t hesitate to contact our customer service team:

Email: [Your Email]

Phone: 0323-8985835

We appreciate your business and look forward to serving you!